1jj Frequently Asked
Questions — Pakistan

1jj requires a valid Pakistani CNIC (Computerised National Identity Card) as the primary KYC document. You will need to upload a clear photo of both sides of your CNIC plus a selfie holding the document. In some cases, a recent utility bill or bank statement may be requested as proof of address. KYC is reviewed within one to two business days and must be completed before your first withdrawal is processed.

Go to the 1jj Login page and click the "Forgot Password" link below the login form. Enter your registered email address and a password reset link will be sent within a few minutes. The link expires after 30 minutes for security. If the email does not arrive, check your spam folder. If you still cannot access your account, contact 1jj support at [email protected] for manual assistance.

No. 1jj strictly allows one account per person, per household, and per device. Operating multiple accounts is a breach of the Terms and Conditions and will result in all associated accounts being permanently closed and balances forfeited. If you previously held a 1jj account that was closed, contact support before attempting to register again to confirm your eligibility.

To permanently close your 1jj account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Confirm your identity and the reason for closure. Any remaining balance will be returned to your verified withdrawal method before closure is finalised. Note that permanent closure is different from self-exclusion — if you are closing due to gambling concerns, consider self-exclusion instead.

Log in to your 1jj account, navigate to the Cashier section, and select JazzCash as your deposit method. Enter the amount in PKR, confirm the transaction in your JazzCash app or via USSD, and the funds appear in your 1jj wallet within minutes. JazzCash deposits are available 24 hours a day, seven days a week, with no fees charged by 1jj on standard deposits.

The minimum deposit on 1jj is Rs 200 for JazzCash and EasyPaisa mobile wallet transfers. For bank transfers via HBL, UBL, or Meezan Bank, the minimum is Rs 500. These thresholds are designed to be accessible to players across Pakistan, whether you are in Karachi, Lahore, Faisalabad, or a smaller city. There is no maximum deposit limit imposed by 1jj beyond your own configured responsible gaming limits.

JazzCash withdrawals from 1jj are typically processed within 30 minutes to 2 hours for verified accounts. During peak hours or if additional security checks are triggered, processing can extend up to 12 hours. Withdrawals are only processed after KYC verification is complete. The minimum withdrawal amount via JazzCash is Rs 500 and the maximum per transaction is Rs 50,000, subject to your account tier.

1jj does not charge any platform-side fees on standard withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction fees as per their standard rates. We recommend checking your payment provider's fee schedule. Bank wire transfers may also incur interbank charges that are outside 1jj's control.

Yes. EasyPaisa is a fully supported payment method on 1jj for both deposits and withdrawals. The process is identical to JazzCash — select EasyPaisa in the Cashier, enter your amount in PKR, and authorise the transaction through your EasyPaisa app. Minimum deposit via EasyPaisa is Rs 200. Withdrawals to EasyPaisa wallets are processed within 2 hours for fully verified accounts.

Withdrawals can be delayed for several reasons: incomplete KYC verification, a pending wagering requirement on an active bonus, a security review triggered by unusual account activity, or a public holiday affecting bank processing times in Pakistan. Check your account notifications for any action required from your side. If the withdrawal has been pending for over 24 hours without explanation, contact 1jj support at [email protected].

1jj offers a wide library of slot games from internationally certified game studios, including classic three-reel slots, five-reel video slots, Megaways titles, and progressive jackpot slots. Games cover a range of themes — from cricket-inspired slots to adventure and mythology themes popular with Pakistani players. All slots on 1jj use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin.

Yes. 1jj's cricket betting section covers Pakistan Super League (PSL) matches in detail, including pre-match and in-play markets for match winner, top batsman, total runs, wickets, and many more. You can also bet on international Test matches, ODIs, and T20Is involving the Pakistan national team. Odds are updated in real time, and all bets are settled in PKR.

Absolutely. The 1jj platform is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — the mobile website delivers the full gaming experience including slots, cricket betting, live casino, Color Game, and Bingo Adventure. The site uses HTTPS encryption and the same security standards as the desktop version.

RTP varies by individual slot title. Most slots in the 1jj library carry RTPs between 94% and 97%, in line with industry standards. The RTP for each game is typically listed in the game's information panel or paytable. Higher RTP does not guarantee winnings in any single session — it reflects the theoretical long-run return over millions of spins — so always play within your budget.

Color Game and Bingo Adventure are two of 1jj's most popular casual game formats. Color Game is a fast-paced, easy-to-understand betting game where players predict colour outcomes — ideal for new players or those looking for quick rounds between cricket matches. Bingo Adventure brings the classic bingo format online with exciting jackpot features and is available around the clock on all devices.

The 1jj welcome bonus is offered to newly registered players on their first qualifying deposit. The bonus percentage and maximum bonus amount are displayed in the Promotions section of your account at the time of registration. Once credited, the bonus funds are subject to wagering requirements that must be met before any associated winnings can be withdrawn. Check the specific bonus terms carefully before opting in.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or bonus plus deposit — before the resulting winnings become withdrawable. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place Rs 20,000 in total bets before withdrawing. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Full details are in each promotion's terms.

Yes. 1jj runs a tiered loyalty programme that rewards consistent play across all game categories. As you accumulate points through betting activity, you progress through loyalty tiers that unlock benefits including enhanced withdrawal limits, dedicated account management, faster KYC processing, personalised reload bonuses, and invitations to exclusive promotions. Full details of the current tier structure and point earning rates are available in the Promotions section of your 1jj account.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements when withdrawing — you can opt out of promotional offers in your 1jj account settings under Communication Preferences. You can also contact support at [email protected] to have your account flagged as "no bonus". Note that this preference can be reversed at any time if you change your mind.

1jj operates under an international gaming license issued by a recognised regulatory authority. This license requires 1jj to maintain fair gaming standards, player fund segregation, responsible gaming tools, and AML (Anti-Money Laundering) compliance. The licensing framework is designed to protect players at an international standard. Details of the applicable licensing authority are available upon request from our support team.

The minimum age to register and play on 1jj is 21 years. This is a hard requirement, not a guideline. Age is verified during the KYC process using a government-issued ID such as a Pakistani CNIC. Any account found to belong to a person under 21 is immediately suspended, deposits are returned, and any winnings are voided. Providing a false date of birth at registration is a breach of 1jj's Terms and Conditions.

To self-exclude, either use the self-exclusion tool in your 1jj account settings or email [email protected] with the subject line "Self-Exclusion Request". Specify your desired exclusion period: 6 months, 1 year, 3 years, or permanent. Your account is deactivated within one business hour, all marketing communications are stopped, and any remaining balance is secured for withdrawal. Self-exclusion cannot be reversed during the selected period.

1jj provides a comprehensive set of responsible gaming tools accessible from your account settings: daily, weekly, and monthly deposit limits in PKR; loss limits; session time limits; reality check notifications; cooling-off periods (24 hours to 30 days); and full self-exclusion. All limit reductions take effect immediately. Increases require a 7-day cooling-off period as an added safeguard. Our support team can also apply any tool on your behalf if needed.